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Case study

Transforming Business Workflows
with AI-Powered Agents

How DataSkate’s unified digital workforce replaced slow, manual processes with
coordinated AI agents to deliver speed, precision, and proactive decision-making.

Challenges

Legacy processes often relied on siloed tools and repetitive manual work. For example, customer support agents had to juggle CRM, ERP, and shipping portals for each inquiry—leading to slow responses and frustrated customers. Procurement workflows were equally complex, involving multiple steps, emails, and data entry without transparency or efficiency. These issues resulted in delays, inconsistencies, and limited scalability.

Our Solution

DataSkate deployed an orchestrated team of AI agents—each specialized in a role—to replace tool duplication and manual handoffs:

  • Pulse: Instantly receives customer requests and triggers the workflow.
  • Pulse+: Gathers context from connected systems, retrieving order or request details.
  • Pathway: Guides the workflow end-to-end, from support cases to procurement approvals.
  • Horizon: Evaluates alternatives and recommends the best decision based on criteria like cost and performance.
  • Synergy: Runs analytics behind the scenes to spot systemic issues and opportunities for proactive improvement.

Results & Impact

Use Case: Customer Support

Previous system: Manual multi-system lookup by agents leading to slow, error-prone responses.

DataSkate approach: Full agent orchestration—Pulse to Pathway integration—driven by real-time data.

Impact: Rapidly delivers accurate support and proactivity in logistics intelligence via Synergy.

Use Case: Procure-to-Pay Workflow

Previously: Manual email routing, approvals, and PO creation burdening staff with delays and errors.

 

Impact: Efficient, transparent, and automated procurement with optimized vendor decisions—saving time and reducing overhead.

Conclusion

DataSkate’s coordinated AI agents transcend traditional automation. Their digital workers operate collaboratively, from customer interaction to strategic analytics—creating seamless, intelligent automation. This orchestration empowers organizations to scale operations, reduce manual dependency, enhance insights, and drive operational excellence.