Use Case
Automated Customer Support
The Scenario: A customer initiates a chat on your website asking, “Where is my recent order?”
The Old Way: A human support agent receives the chat. They must place the customer on hold while they log in to the CRM to verify the customer’s identity, then pivot to the ERP system to find the order details, and finally log in to a third-party shipping portal to track the package. The process is slow, error-prone, and frustrating for both the agent and the customer.
Automated Customer support
The DataSkate Way: An Orchestrated Support Team
Pulse (The Front Desk)
Pulse agent instantly fields the incoming chat request, identifies the keywords “order status,” and triggers the appropriate workflow.
Pulse+ (The Investigator)
A Pulse+ agent takes over. It queries the integrated CRM and ERP systems (via the foundational Integration Services backbone) to retrieve the customer’s latest order. It remembers the customer’s recent interaction history to provide context.
Pathway (The Guide)
The Pulse+ agent provides an instant, accurate status update. If the order is delayed and the customer wants to initiate a return, a Pathway agent seamlessly takes over, guiding the customer through the multi-step return process, presenting the right information and actions in the correct sequence.
Synergy (The Strategist)
Overnight, a Synergy agent analyzes thousands of support interactions and shipping logs. It learns and identifies a recurring pattern: orders containing a specific product are consistently being delayed by a particular shipping carrier. It proactively generates a report and alerts the operations team to investigate the root cause, preventing future customer issues.
the dataskate digital workfoce
Meet our Workers
Discover the AI agents designed to transform your workflows and unlock new
growth opportunities.
Core Capability: Instant, rule-based action.
In business, speed and consistency are non-negotiable. Pulse is your foundational Digital Worker, designed to execute high-volume, rule-based tasks with flawless precision and immediate response. Stop wasting human potential on repetitive work and start building a more efficient enterprise from the ground up.
Core Capability: Context-aware, stateful reaction.
What if your automation could understand the difference between a first-time event and a recurring problem? Pulse+ is the evolution of reflex automation, equipped with an internal memory that allows it to make decisions based on both the present and the past.
Core Capability: Action selection to achieve a specific end-goal.
Some business processes aren’t single actions; they are journeys with a defined end. Pathway is your goal-oriented Digital Worker, designed to navigate complex sequences, make forward-looking decisions, and ensure your most critical workflows reach their destination every time.
Core Capability: Goal achievement balanced against multiple business values.
When there’s more than one way to succeed, how do you choose the best one? Horizon is your value-optimizing Digital Worker, designed to navigate complex decisions by balancing competing priorities like cost, speed, and quality to maximize the overall value to your business.
Core Capability: Continuous learning and performance improvement.
What if your automated systems could get smarter with every task they perform? Synergy is our most advanced Digital Worker, equipped with the ability to learn from experience, adapt to changing environments, and discover novel strategies to solve your most complex and dynamic business challenges.